Description

Tried all the methods listed in the Support Centre but still having problems? In some circumstances, customers may require a technician from the Local Fibre Company (Chorus, Enable, UltraFastFibre and NorthPower) to visit their home or local network exchange facility to run tests or diagnosis.

A standard fee of $129 is required to cover the cost of the truck roll, time, labour, materials and other related costs from the Local Fibre Company.

Please note that this does not include any additional charges for repairing the damaged Customer Premises Equipment and network connections.