Warehouse AddressPlease Contact Our Customer Service TeamEmailservice@hotshot.nzWorking HoursMonday-Saturday 9:00-17:30(We are off on public holidays)Call Us09 6882020 Contact UsHave Any Questions? All fields marked with * are mandatory Name * Email * Contact number * I'm contacting Hotshot about: * -- Please select --Problems with my broadbandMy accountJoining HotshotFeedback and Complaints Choose from these options * -- Please select --No connectionSlow connectionRegular dropouts Choose from these options * -- Please select --Change credit/debit cardChange my connection addressChange my mobile numberChange Fiber SpeedBilling and paymentFollow up on previous requestsCancelling my Hotshot connection Choose from these options * -- Please select --Problem Signing UpStatus of my orderChange my connection date Choose from these options * -- Please select --I would like to provide feedbackI would like to make a complaints What are the lights on your modem doing? Power light: OffFlashingOn WAN light: OffFlashingOn Internet light: OffFlashingOn WLAN light: OffFlashingOn Has your connection worked before at this address? YesNo Enter any other problem details you have met How are you connected to your modem? WiFiNetwork cableI don't know When do you notice reduced speeds MorningAfternoonEveningAll the time When you notice reduced speed, is anything else using your internet connection? YesNo Enter any other problem details you have met When do you notice drop outs on your connection? MorningAfternoonEveningAll the time When your connection drops out what does the WAN light on the modem do? OffFlashingOn When your connection drops out, is there anything else using your internet connection? YesNo Enter any other problem details you have met Just Login to you account and click on change card. Just Login to you account and click on edit your connection address. Just Login to you account and click on edit to change your mobile number. Just Login to you account and click on switch to upgrade. Tell us about your billing issue: Tell us about your billing issue: Just Login to you account and click on cancel to cancel your plan. Tell us about the problem about your signing up Just Login to you account to check the status of your broadband. Tell us more about changing your connection date Let us know about your experience with HotShot Let us know about your experience with HotShot I agree that my submitted data is being collected and stored. Δ
